Fulfillment
Each piece of jewelry is carefully and individually made by hand. Please allow for some variance in stone shape and size and tone of metal from what is pictured. These are just the natural variances in handmade jewelry. In some cases, as noted on the respective product pages, you will receive the exact piece that is pictured.
Most orders are mailed out the day after the order is placed. However, please allow up to 5 days to fulfill your order. Feel free to reach out to us prior to ordering if you have a deadline and we will do our best to accommodate.
Shipping
All domestic orders will ship via the USPS. Once your order is shipped we will update you with a tracking number via email so you can keep an eye on it. Make sure you use an address that is safe and secure as we are not responsible for lost or stolen packages once they are sent. Most domestic packages take 2-4 days in transit once shipped.
Currently, our website is not set up for accepting international orders. However, please reach out to us if you are interested in an international order!
Returns
It can be an incredible financial hardship to refund customers, so please choose your piece thoughtfully before buying. You can always reach out to us with questions before you buy and we will be happy to supply you with more information, images, or videos if needed.
However, sometimes things don’t fit right or feel right and unfortunately you won’t know that until you’ve already bought the piece. It’s important to us that you love wearing your jewelry, so here’s what we can do:
- You can return your piece in its original condition within 14 days of receiving for either a full refund or store credit. Reach out before doing so, that way we can make sure it’s within the 14 day window and we keep an eye out for it’s arrival. We may also ask for a photo of the piece before you send it off to make sure it is in its original condition.
- If you’ve kept the packaging, it is best to ship it back in the boxes we have provided. If not, any small jewelry box will do, or even a small bag with adequate padding around the jewelry. We recommend mailing your return in a small box (such as 6″ x 6″ x 2″) or a well padded envelope.
- Once we receive your piece in the mail, we can either exchange it, issue store credit, or refund you.
- If you’ve bought a piece of ours from a retailer that sells our jewelry, you will need to follow their return procedure.
Repairs
Repairs due to faulty construction on behalf of the artist are free of charge. This is determined on a case by case basis in which you should reach out within 3 days of receiving. Contact us with photos of your piece so we can see the damage and we will respond as soon as we can.
Minimal damage caused by the customer, for example a simple reshaping of an earwire, will require a minimum charge of $10.
Extreme damage caused by the customer (ex: dropping, smashing, pulling, breaking a solder seam, etc.) will have a minimum charge of $35.
Keep in mind, any repair that involves having to pop a stone out of its setting runs the risk of compromising the setting and is not always possible.
Revised
Shop Policies by Xico Station were posted on January 26, 2023. Updated on February 9, 2024.